Implementation
Launch in stages, without overwhelming the village.
PiP is designed to be introduced gradually, with guided onboarding, short video tutorials, staff guides, and simple resident/family instructions so teams are not left to figure it out alone.
You're supported, not on your own
Onboarding, tutorials and guides for every role.
From the first setup to everyday use, PiP comes with guided support and plain-language resources for staff, residents and families.
Guided onboarding
Hands-on setup support to configure your village, roles and core data with us alongside you.
Short video tutorials
Bite-sized videos that walk staff and residents through each part of PiP at their own pace.
Step-by-step guides
Clear written how-tos for common tasks, ready to share or print for the team.
Staff training resources
Role-based training for handover, tasks, incidents, rostering and approvals.
Resident & family instructions
Simple, senior-friendly instructions so residents and families feel confident from day one.
Phased rollout for pilots
A staged plan that turns on modules only when the village is ready, never all at once.
A staged rollout
How a pilot typically unfolds.
- 1
Setup & guided onboarding
Branding, roles and core data, configured together, ready in days, not months.
- 2
Resident pilot
A small group of residents on the Resident Portal with hands-on staff support and simple instructions.
- 3
Staff workflows & training
Handover, tasks, incidents and rostering brought into Pip, with role-based training and guides.
- 4
Family portal
Family invitations, notes and the weekly summary turned on, with family-friendly instructions.
- 5
Display Hub
Lounge and foyer TVs running the live village display.
- 6
Automation & property expansion
Approval-based drafts and the property module switched on once daily use is steady.