Pricing
Simple per independent living unit pricing. Three membership rates.
Pay for the village you run today and upgrade any time. Discounted Diamond and Platinum rates apply to operators in the Seniors New Zealand network. Standard pricing applies otherwise.
We're in pilot.
Pricing shown below is our pilot pricing for the first cohort of villages. Get in early to lock in these rates and help shape PiP.
Pilot programme
Pilot villages start from $6 per unit / month.
During the pilot, selected villages get access to the full Resident layer, much of the Family and Reception layer, and selected premium tools while we test and refine PiP in real village conditions.
Pilot villages are not just early users, they help shape the product. Your feedback can influence workflows, wording, modules and rollout priorities. Some suggestions may become built-in PiP modules or village-specific improvements without the normal standalone build cost.
About premium tools during the pilot
Some premium tools are included while testing. Some may later carry a small resident-paid or village-paid fee, especially where they need extra AI, audio, processing, storage or third-party costs.
- Audio / read-aloud tools
- Premium family features
- Property modules
- New modules as released
- AI-heavy & processing-heavy tools
Tier 1 : 'CONNECT' - Resident
Everything a resident sees, plus the village's back-end to run it.
- ✓Resident Home dashboard, Daily Cuppa, Dining Room
- ✓Notice Board, Calendar & RSVPs, Games
- ✓Moments, Memories, Care Plan & Med views
- ✓Welfare Check-in, Support Centre, Transport
- ✓Service Directory, themes & font-scaling
- ✓Resident Admin back-end (residents, PINs, menus, events, notices, content)
Tier 2 : 'OPERATE' - Resident + Family
Adds the Family Portal so families stop ringing the front desk, plus your own branded subdomain.
- ✓Everything in Resident
- ✓Family Portal with weekly AI summaries
- ✓Staff-approved notes inbox & reply threads
- ✓Photo updates and digest preferences
- ✓Family access-code login
- ✓Advanced resident insights
Tier 3 : 'ASSURE' - Resident + Family + Staff
The full staff layer: Staff Portal, Command Centre, tasks, compliance and rostering.
- ✓Everything in Resident + Family
- ✓Staff Portal: shift view & 60-second handover
- ✓Task & incident management
- ✓Learning modules and compliance tracking
- ✓Weekly roster grid
- ✓Operator Admin Command Centre
- ✓Partner integrations + named Customer Success Manager
ENTERPRISE PRICING AVAILABLE FOR OVER 250 UNITS. All prices in NZD per resident/unit, per month and exclusive of GST. Membership tier (Platinum / Diamond / Standard) is set by your SNZ network agreement.
How pricing works
Pilot pricing now, clearer live pricing next.
Pilot pricing gives early villages broader access while PiP is still being refined. Live pricing after the pilot will separate core tiers, optional extras, standalone modules and partner integrations more clearly. The goal is to keep the core app affordable while charging fairly for tools that create extra platform, AI, support or integration costs.
- Pilot pricing
- Live pricing after pilot
- Tier 1 / 2 / 3 projections
- Add-ons & standalone modules
- Partner & integration approach
Add-ons
Optional extras.
Turn these on when your village needs them, most are available from Tier 2 upward.
AI Suite
Daily Brief, Family Summaries, Roster Auto-Fill, Event Recap, Meal Plan Import. Available from Tier 3.
POA / resident / mo
Property Module
Maintenance requests, asset register, inspections and contractor portal. Available from Tier 3.
POA / resident / mo
Multi-village HQ
Roll-up dashboards and reporting across multiple villages. Available from Tier 3.
POA / resident / mo
Extra Display Hub TV licences
Available from Tier 2 upward. One uplink to screen included.
POA / screen / mo
Additional AI usage beyond bundled cap
Soft caps per tier; metered usage on request.
Metered
Migration & content seeding
Menus, residents and events imported for you.
One-off $500
News, visit-related content, and newsletter tools can be enabled as optional features depending on how each village communicates. Some premium tools may later carry a small resident-paid or village-paid fee where they need extra AI, audio, processing, storage or third-party costs.
Pricing questions
Honest answers, no fine-print surprises.
What counts as a resident?+
Active residents living in the village with a PiP login or care record. Spouses sharing a unit count once; families are included with a free basic setup.
How does membership pricing work?+
Platinum and Diamond rates are for operators in the Seniors New Zealand network. Standard pricing applies to all other villages. Membership tier is set by your network agreement, not by PiP.
Is there a minimum term?+
Terms are agreed per village licence. While we do not enforce a minimum timeframe, most villages start on a 6 to 12-month term with the option to widen or narrow scope later.
What's included in onboarding?+
Setup of residents, families, menus, events and a Display Hub, plus staff training. See the Implementation page for the rollout timeline.
Do we own our data?+
Yes. Your village data stays yours and can be exported at any time. See the Security page for details on access, hosting and audit logs.
Can we start small and upgrade?+
Yes — start at Tier 1 and turn on Family or Resident + Family + Staff when your team is ready. No re-implementation required.
Not sure which tier fits your village?
A 15-minute call is enough to match PiP to where your village is today.